Warranty Information

Product Warranty Policy

Genuine Warranty Claims Only:

Warranty coverage applies to genuine manufacturing defects only. It does not cover issues resulting from normal wear and tear, misuse, poor maintenance, accidental damage, or neglect. All products must be used for their intended purpose.

Proof of Purchase Required:

Warranty claims are only accepted with valid proof of purchase from MotaCycles.
Warranty coverage is non-transferable and applies only to the original purchaser.

Warranty Term for Replacements:

If your item is replaced under warranty, the replacement item will be covered by a period equal to the remaining warranty term of the original product, not a new full term.

Correct Installation Required:

All products must be installed and maintained in accordance with the manufacturer's instructions and, where applicable, fitted by a qualified bicycle mechanic.
Warranty claims may be rejected if incorrect installation or adjustment is identified as a contributing factor.

Service Warranty Policy

All workshop servicing carried out by MotaCycles is covered by a 3-month service warranty from the date of completion. This covers workmanship only, not wear and tear or component failure.
For full details of our Service Warranty, please refer to the "Service Terms & Conditions" section in our Terms & Conditions.

Making a Warranty Claim (Products or Service)

If you believe your product or recent service work is covered under warranty:

Step 1: Contact us first.

• Email support@motacycles.co.uk with:
• Clear photos showing the issue
• A description of the problem
• Your proof of purchase or service invoice
• The serial number (if applicable)

Step 2: Wait for approval before sending anything back.

• Do not return any items or bring your bike in until we've reviewed your claim and provided next steps.

Warranty Claim Process (Products)

Each claim is assessed individually. In most cases for product claims, we'll forward the item to the relevant UK distributor or manufacturer for inspection. The decision from the supplier or manufacturer is final. Processing times for external warranty assessments can take up to 28 working days.

Warranty Outcomes

For successful claims, the supplier or MotaCycles will:

• Repair, replace, or refund the item (at our discretion).

For unsuccessful claims, we will:

• Return the item to you, or
• Dispose of the item (only with your written consent).

Any costs related to return shipping for rejected claims may be passed on to you.