Privacy Policy

MotaCycles takes a proactive approach to user privacy and ensures that appropriate measures are in place to protect the privacy and data of users throughout their visit. This website complies with all UK laws and requirements regarding the protection of personal information.

If you contact MotaCycles via this website, email, or any other communication channel, you do so at your own discretion. Any personal information you provide will be handled securely and stored only for as long as it is necessary to fulfil the purpose for which it was collected, as required under the UK General Data Protection Regulation (UK GDPR).

We use the information you provide to respond to your enquiries, provide customer support, process your orders, or offer information about our products and services—only where you have given consent or where there is a legitimate interest to do so.

You will not be added to any mailing lists unless you have explicitly opted in. Your data will never be sold or shared with third parties for marketing purposes.

MotaCycles operates an email newsletter for users who have explicitly opted in. This service provides updates on products, special offers, and relevant news.

Subscriptions to the newsletter are handled in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR. Users can unsubscribe at any time by following the unsubscribe link in any marketing email received or by contacting us directly.

Email marketing campaigns may contain tracking features such as link clicks and open rate monitoring. This helps us improve the relevance and performance of future campaigns.

Our website may contain links to external websites. While we aim to include only safe and relevant links, we cannot guarantee or verify the content or privacy practices of third-party websites. Users should exercise caution and review the privacy policies of any external sites they visit, as MotaCycles cannot be held responsible for any issues arising from external links.

MotaCycles may engage with users on social media platforms, always following the terms and privacy policies of each platform.

We will never request sensitive personal information via social media. If you wish to discuss sensitive matters, please contact us through official channels such as phone or email.

Social sharing buttons may be present on our site to help you share content. Please note that using such buttons is at your discretion and that social platforms may track such interactions.

Shortened links may occasionally be shared via our social media accounts. Users should take caution before clicking shortened URLs to avoid phishing or malicious sites.

We collect and use your data for the following reasons:

• To process and deliver your orders
• To communicate with you about your order or account
• To send marketing communications if you have opted in
• To improve our products, services, and website functionality
• To prevent and detect fraud
• To comply with any legal obligations

The types of personal data we may collect include:

• Name and contact details (address, phone number, email address)
• Payment information (processed securely via third-party payment providers)
• Details of your orders and purchase history
• Website usage data (such as pages visited and site interaction patterns)

MotaCycles processes personal data under the following legal bases:

• Performance of a contract: To fulfil your orders and provide requested services
• Consent: For sending marketing communications and newsletters
• Legitimate interests: For business improvement, fraud prevention, and customer service
• Legal obligation: To comply with applicable laws and regulations

We retain your personal data only for as long as necessary for the purposes set out in this policy, including for satisfying any legal, accounting, or reporting requirements.

Where you have an account with us, we will retain your data for as long as the account remains active. For order processing, data will be retained for as long as needed to meet after-sales obligations like returns, refunds, or warranty claims.

MotaCycles does not sell personal data to third parties.

However, we may share your data with trusted third parties to help deliver our services, such as:

• Delivery and courier companies
• Payment providers
• Fraud prevention services
• IT and website hosting providers
• Email marketing platforms (where you have opted in)
• Legal and regulatory authorities when required

All third parties are contractually obligated to keep your data secure and to use it only for the purposes we specify.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request that we delete your data in certain circumstances
• Object to processing for direct marketing purposes
• Withdraw consent at any time (where processing is based on consent)
• Request a copy of your data in a portable format
• Lodge a complaint with the Information Commissioner's Office (ICO)

If you wish to exercise any of your rights, please contact us at gdpr@motacycles.com.

If you are aged 16 or under, please get your parent or guardian's consent before providing any personal information. We do not knowingly collect data from individuals under 16 without this consent.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and we recommend checking back regularly to stay informed.