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Your Privacy, Our Promise
We take your privacy as seriously as we take a well-tuned drivetrain. Here's what we collect, why we collect it, and how we keep it safe.
This Privacy Policy sets out how MotaCycles collects, uses, and protects any personal information that you provide when using our website (www.motacycles.com). MotaCycles is committed to ensuring that your privacy is protected and handles all personal data in accordance with applicable UK data protection laws.
By using this website and providing your personal information, you consent to the collection and use of your data in accordance with this policy.
MotaCycles takes a proactive approach to user privacy and ensures that appropriate measures are in place to protect the privacy and data of users throughout their visit. This website complies with all UK laws and requirements regarding the protection of personal information.
If you contact MotaCycles via this website, email, or any other communication channel, you do so at your own discretion. Any personal information you provide will be handled securely and stored only for as long as it is necessary to fulfil the purpose for which it was collected, as required under the UK General Data Protection Regulation (UK GDPR).
We use the information you provide to respond to your enquiries, provide customer support, process your orders, or offer information about our products and services—only where you have given consent or where there is a legitimate interest to do so.
You will not be added to any mailing lists unless you have explicitly opted in. Your data will never be sold or shared with third parties for marketing purposes.
MotaCycles operates an email newsletter for users who have explicitly opted in. This service provides updates on products, special offers, and relevant news.
Subscriptions to the newsletter are handled in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR. Users can unsubscribe at any time by following the unsubscribe link in any marketing email received or by contacting us directly.
Email marketing campaigns may contain tracking features such as link clicks and open rate monitoring. This helps us improve the relevance and performance of future campaigns.
Our website may contain links to external websites. While we aim to include only safe and relevant links, we cannot guarantee or verify the content or privacy practices of third-party websites. Users should exercise caution and review the privacy policies of any external sites they visit, as MotaCycles cannot be held responsible for any issues arising from external links.
MotaCycles may engage with users on social media platforms, always following the terms and privacy policies of each platform.
We will never request sensitive personal information via social media. If you wish to discuss sensitive matters, please contact us through official channels such as phone or email.
Social sharing buttons may be present on our site to help you share content. Please note that using such buttons is at your discretion and that social platforms may track such interactions.
Shortened links may occasionally be shared via our social media accounts. Users should take caution before clicking shortened URLs to avoid phishing or malicious sites.
We collect and use your data for the following reasons:
The types of personal data we may collect include:
MotaCycles processes personal data under the following legal bases:
We retain your personal data only for as long as necessary for the purposes set out in this policy, including for satisfying any legal, accounting, or reporting requirements.
Where you have an account with us, we will retain your data for as long as the account remains active. For order processing, data will be retained for as long as needed to meet after-sales obligations like returns, refunds, or warranty claims.
MotaCycles does not sell personal data to third parties.
However, we may share your data with trusted third parties to help deliver our services, such as:
All third parties are contractually obligated to keep your data secure and to use it only for the purposes we specify.
Under the UK GDPR, you have the right to:
If you wish to exercise any of your rights, please contact us at gdpr@motacycles.com.
If you are aged 16 or under, please get your parent or guardian's consent before providing any personal information. We do not knowingly collect data from individuals under 16 without this consent.
We may update this Privacy Policy from time to time. The latest version will always be available on this page, and we recommend checking back regularly to stay informed.