Terms & Conditions

1. Service Plans Overview

MOTACYCLES LTD offers subscription-based Service Plans for bicycle and suspension maintenance ("Service Plans"). These plans are designed to spread the cost of maintenance and provide priority access and benefits over a fixed term.

Service Plans are available with monthly or annual payment options, but all Service Plans operate on a minimum 12-month commitment unless otherwise stated.

2. Minimum Term & Commitment

All Service Plans require a minimum commitment period of twelve (12) months from the start date of the subscription.

By purchasing a Service Plan, you agree to remain subscribed and liable for payments for the full 12-month minimum term. This applies regardless of whether the plan is paid monthly or annually.

Early cancellation during the minimum term does not end payment obligations for the remainder of the 12-month period.

3. Pricing & Payments

Monthly plans are billed in equal monthly instalments over the 12-month term.

Annual plans are billed as a single upfront payment covering the full 12 months.

Prices are clearly displayed at the point of purchase, including total commitment value.

Any introductory pricing or promotional offers will be clearly identified and time-limited.

4. Services Included & Exclusions

Each Service Plan includes specific services and allowances as detailed on the Service Plans page.

Unless explicitly stated:

• Parts, consumables, and replacement components are not included
• Services are subject to fair use and manufacturer service intervals
• Unused services do not roll over beyond the plan term

5. Cancellation During the Minimum Term

You may request cancellation at any time; however:

• The Service Plan will remain active until the end of the 12-month minimum term
• You will continue to have access to all included benefits during this period
• No refunds are issued for unused time within the minimum term

If the total value of services already used exceeds payments made at the time of cancellation, any outstanding balance must be settled.

6. Cooling-Off Period

You have the right to cancel your Service Plan within 14 days from the date the plan starts, without giving any reason.

If you cancel within this 14-day cooling-off period:

• You will receive a full refund if no services have been provided; or
• If you requested or authorised services to begin during the cooling-off period, you will be required to pay for the services actually provided up to the date of cancellation. Any refund due will be reduced by an amount proportionate to the work completed.

By booking or authorising services to be carried out during the cooling-off period, you expressly request that services begin immediately and acknowledge that you will be responsible for the cost of any services provided before cancellation.

Refunds will be processed using the original payment method and within the timeframes required by law.

7. Renewals & Reminder Notices

At the end of the initial 12-month term:

• Your Service Plan will not automatically renew for another fixed term unless explicitly stated at checkout
• If auto-renewal applies, this will be clearly disclosed before purchase

Where applicable, we will:

• Send renewal reminders before the end of the term
• Provide a new 14-day cooling-off period for any renewal

8. How to Cancel

Service Plans can be cancelled by:

• Emailing us at sales@motacycles.com
• Via your online account (where available)
• Contacting us via WhatsApp using the details on our Contact Us page
• Calling us on the phone number listed on our Contact Us page

We will acknowledge cancellation requests within 24 hours and confirm:

• The end date of the plan
• Any remaining payments due

9. Data Protection

Subscription data is processed in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act.

We use secure payment processors (including Stripe and PayItMonthly). No payment details are stored on our servers.

10. Changes to Service Plans

We reserve the right to update Service Plan terms, pricing, or benefits. Any material changes will not affect existing subscriptions without prior notice and consent where required by law.

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have given us consent to allow any minor dependents to use this site.

You must not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction (including copyright laws). You may not transmit any worms, viruses, or any code of a destructive nature.

A breach of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and may undergo changes to conform to technical requirements.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.

We are not responsible if information on this site is inaccurate, incomplete, or not current. The material is provided for general information only and should not be relied upon without consulting primary, more accurate sources.

We reserve the right to modify the content at any time but are under no obligation to update any information.

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

Certain products or services may be available exclusively online. They may have limited quantities and are subject to return or exchange according to our Returns Policy.

We make every effort to display product colors and images accurately. However, we cannot guarantee your device's display will be accurate.

We reserve the right to limit sales or quantities and to discontinue products at any time.

We reserve the right to refuse any order you place with us.

We may limit or cancel quantities purchased per person, per household, or per order, especially for orders appearing to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate account information. For more details, please see our Returns Policy.

We may provide access to third-party tools that we neither monitor nor control.

You agree to use these tools "as is" and "as available" with no warranties from us. Any use of optional tools is at your own risk and discretion.

We may also introduce new features or services in the future, which will also be subject to these Terms.

If you send submissions (e.g., creative ideas, suggestions, proposals), you agree that we may edit, copy, publish, distribute, translate, and otherwise use these submissions without restriction.

We are not obligated to (1) maintain comments in confidence, (2) pay compensation, or (3) respond.

You agree your comments will not violate any rights of third parties. We take no responsibility for comments posted by users or third parties.

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy.

Occasionally, site information may contain errors or omissions, including in descriptions, pricing, promotions, offers, and availability.

We reserve the right to correct errors and to change or update information at any time without prior notice.

In addition to other prohibitions, you may not use the site or its content:

• For unlawful purposes
• To solicit unlawful acts
• To violate any laws or regulations
• To infringe upon intellectual property
• To harass, abuse, or discriminate
• To submit false or misleading information
• To upload malicious code
• To collect personal data of others
• For spamming, phishing, or scraping
• To interfere with security features

We reserve the right to terminate your use of the Service for violating any prohibited uses.

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

The Service and all products are provided "as is" and "as available" without warranties, either express or implied.

In no event shall MOTACYCLES LTD, its directors, employees, affiliates, or partners be liable for any direct, indirect, incidental, punitive, or consequential damages.

You agree to indemnify and hold harmless MOTACYCLES LTD, its affiliates, and employees from any claim arising out of your breach of these Terms or violation of any law or rights of a third-party.

If any provision is deemed unlawful or unenforceable, it shall still be enforceable to the fullest extent permitted, and the unenforceable portion will be severed without affecting the remaining Terms.

Either you or we may terminate these Terms at any time. You may stop using the Service at any time.

If you violate any of the Terms, we may terminate your access without notice and you will remain liable for any amounts due.

These Terms constitute the entire agreement between you and us regarding the Service.

Any ambiguities in the interpretation shall not be construed against the drafting party.

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of [Your Company Location / Jurisdiction].

We are not liable for delays or failure to perform any part of our contract caused by circumstances beyond our reasonable control, including but not limited to:

• Strikes
• Transport network failures
• Natural disasters
• Supplier defaults
• Law changes
• War or riots

We will contact you if such events affect your order. If delays are substantial, you may cancel your order for a full refund.

All prices are listed in GBP (£) and include VAT at the current applicable rate.

International orders will be charged in GBP and converted by your payment provider.

Please ensure correct billing and cardholder details when ordering. Incorrect details may delay processing.

We accept payment through trusted gateways including PayPal, and Stripe. Payments are processed securely according to the provider's terms and conditions.

We strive for 100% accuracy in product descriptions and specifications. However:

• Some product images are generic and may not reflect exact sizing, colour, or model updates.
• Where discrepancies occur, the product title and description take precedence.
• Manufacturer updates may result in minor product variations.

If you receive an incorrect or misrepresented item, please contact us, and we'll resolve the issue promptly with a refund, replacement, or alternative solution.

Our website is updated daily, and stock indicators show live availability. However, as we also sell on other platforms, discrepancies may occasionally occur.

If an item is out of stock after your order, we will inform you as soon as possible and offer a refund, alternative, or estimated lead time.

Please report any shortages or errors within 7 working days of receiving your order. We cannot guarantee support for claims made after this period.

Discount codes:

• Cannot be combined with other offers unless explicitly stated.
• Are valid only for eligible products while stocks last.
• Apply only at time of ordering.
• Will not be honoured after order completion.

Refunds on promotional orders will reflect the discounted purchase price, not the original RRP.

MOTACYCLES LTD (motacycles.co.uk) is intended for retail purchases only.

We are not responsible for any indirect, consequential, or third-party losses arising from the use of our products or website.

Use of our images, descriptions, and website content for automated pricing or scraping is strictly prohibited and breaches copyright law.

MOTACYCLES LTD operates a calendar-based workshop booking system. A limited number of service slots are available Monday to Friday.

• Green dates = Available slots
• Yellow dates = Limited availability (please be mindful when booking multiple items)
• Red dates = Fully booked

The date you select is the date your item(s) are scheduled for service. You may send your bike or component in advance of the booking date, but it will not be worked on prior to the scheduled day.

By making a booking, you are reserving a dedicated workshop time for servicing and/or any warranty repair of your bike or component.

• One booking = One item (bike or component).
• If you're sending multiple items (e.g., bike + fork + shock), please book a separate workshop slot for each item.
• If choosing a courier collection for multiple items, you only need to book one collection request. Everything will be collected together and returned in one box.

MOTACYCLES LTD accepts no liability for any delays to your scheduled booking date or any knock-on effects resulting from such delays.

All service work carried out by MOTACYCLES LTD is covered by a 3-month workmanship warranty, starting from the date of repair.

If you experience issues caused by a defect in workmanship during this period:

• Return the item to us, and we will repair it free of charge.

This warranty does not cover:

• Improper installation, adjustment, or maintenance.
• Misuse, abuse, or accidental damage.
• Normal wear and tear, component failures, or manufacturing defects (these may be covered under the manufacturer's warranty, not our service warranty).

Important: It is your responsibility to inspect and test your bike or components within the warranty period.

The service warranty applies to the owner at the time of service and is non-transferable.

Payment is due once the job is completed.

If we find that your bike or component needs extra parts or labour outside the original booking, we will contact you first to explain the situation and gain your approval before proceeding.

Accepted payment methods:

• Debit/Credit Card (Visa, Visa Electron, Mastercard)
• PayPal
• Bank Transfer (Contact us for details)

If you are sending your bike or component to MOTACYCLES LTD for service:

Delivery Timing:

• Your item(s) must arrive at least one working day before the scheduled booking date.
• If your bike/component arrives late (even during the scheduled day), we cannot guarantee same-day service, but we will carry out the work as soon as our workshop schedule allows.

Packing Requirements:

• All items must be securely packed in bubble wrap (do not tape directly onto the frame, forks, shock, or other components).
• Place items in a robust, transit-safe box.
• Please review our 'Packing Your Bike/Components' guide on our website before shipping.

Liability:

• MOTACYCLES LTD and our courier partners accept no responsibility for loss or damage during transit due to poor or inadequate packing.
• Customers are strongly advised to fully insure their items for transit to us.
• Our courier insurance covers the return journey from us to you.

Failed Collections / Incorrect Packing Fees:

• Failed collection charge: £13
• Repacking due to inadequate or unsafe packaging: £30

Missed Collection Policy (If You've Booked a Collection):

• If your parcel is not ready or the courier is unable to collect due to incomplete or inaccurate instructions, a £13 failed collection fee will be added to your invoice.

While we aim to service all items on the date booked, this is not guaranteed. Delays may occur due to workload, late arrivals, or unforeseen circumstances. MOTACYCLES LTD accepts no liability for any delays to the scheduled service date or any resulting inconvenience.

You can review the most current version of the Terms at any time on this page.

We reserve the right to update or change these Terms by posting updates on our website. It is your responsibility to check for changes.